FAQs

Frequently Asked Questions (FAQs)

1. How should I care for my chiffon shawl?

Washing: We recommend washing in cold water with a mild detergent. If you're using a washing machine, place the shawl in a laundry bag and select the delicate cycle with cold water.

Drying: Avoid using a dryer, as heat can damage the fabric. Instead, hang your hijabs to air dry.

Ironing: Use a low heat setting and a pressing cloth to protect the fabric or a steamer.

2. What are your shipping times?

We process and ship orders within 1-3 business days, once shipped, delivery typically takes between 5 to 7 business days. Please note that these times are estimates and can vary due to external factors. 

3. Do you offer international shipping?

Unfortunately, we do not offer international shipping at the moment. 

 4. What is your return policy?

We accept returns within 14 days of purchase, provided the items are unused, unwashed, and in their original packaging. You may refer to our return/refund policy here. 

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's progress through our carrier's website. 

6. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, as well as PayPal and other secure payment options. 

7. How can I contact customer support?

For any inquiries or assistance, please reach out to us here.